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Frequently Asked Questions

HOW DO I CREATE EMAIL ACCOUNTS?

Domain email accounts are included for free in your Cloud hosting package! To create your domain email accounts, follow our in-depth article, or watch this video.

HOW DO I SET UP MY EMAIL ON MY IPHONE OR IPAD?

Follow this article, which shows you how to set up your iPhone with your domain email accounts using the IMAP protocol.

HOW DO I SET UP MY EMAIL ON WINDOWS 10 MAIL APP?

Windows 10 comes with a built-in Mail application. You can find the Mail application from the Start menu, or by typing in Mail in the search box on your Windows taskbar.

Mail supports most popular mail services, including Gmail, Yahoo! Mail and any account that supports POP or IMAP. In other words, you can set up your Windows 10 Mail application to access your domain email accounts. This article will show you how to configure your Windows 10 Mail app to access your domain email account(s).

HELP! MY EMAIL PROGRAM STOPPED WORKING!

There could be many reasons why you can’t send or receive emails. Take a look at this article, which goes over the steps you can follow if you are experiencing problems with sending and receiving domain emails on your email client (ie. Mac Mail, Thunderbird, Outlook).

HOW DO I SET UP MY EMAIL ON THUNDERBIRD?

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HOW DO I ACCESS MY CPANEL?

Take a look at this article to learn how to access your HPXhost.com domain emails, or watch this video and follow along!

I FORGOT MY EMAIL PASSWORD. HOW DO I RESET IT?

If you have forgotten the password to your domain admin email account, simply click on the Forgot? link on the Member Zone login panel.

This link will trigger our system to send the email password reset link to the authorized email contact for your account.

Simply follow the instructions on the email to reset your admin password.

Unfortunately, there is no Forgot Password? tool for email user accounts – if you have forgotten the password for any of the email accounts that you have created, you will need to change the password of that account from your HPXhost Member Zone.

Log in to your HPXhost Member Zone.
Click on Manage Email Accounts.
Scroll to the Email section and click on Email Accounts.
In the table which lists all of your email accounts, click Change Password next to the account you need to change.
Enter the new password and when ready, click Change Password to complete the process.
For screenshots and more solutions for being unable to log in to your email accounts, check out our article.

HOW DO I UTILIZE 1-CLICK APP INSTALLER?

Take a look at this article to learn how to quickly install WordPress to access your custom domain, or watch this video and follow along!

HOW DO I SET UP MY EMAIL ON OUTLOOK?

If you have Outlook 2016 or Outlook 2013, you can set it up for your domain email account.

This article we will show you how to set up Outlook 2016 to access your domain email accounts. The steps are very similar and the settings are essentially identically to that of Outlook 2013.

Note that the article is not about connecting your domain email account to an Outlook.com account. Outlook.com no longer supports custom domain email accounts. If you have previously set up Outlook.com with your domain email address, you will still be able to send and receive emails. But all new domain email accounts will have to use Office 365.

HOW DO I SET UP MY EMAIL ON MAC MAIL?

Take a look at this article to learn how to configure the Mac Mail application on your Mac computer to access your HPXhost.com domain emails, or watch this video and follow along!

You have enough to do without also monitoring your I.T. maintenance and performance. When it comes to your Cloud, we’ve got it covered! We’ll take care of everything from hardware replacements to regular server OS updates so, you can focus on what really matters. 

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